Support

Help with Codekin

Stuck, found a bug, or have an idea? Send a note and say what happened.

Email Jonathan Fleschler. Include your iPhone model, iOS version, the app version and build (shown in Settings), and the steps that led to the problem. A screenshot helps. Please leave out passwords and payment details.

jon.fleschler@gmail.com

Common questions

How do I find Codekin?

Point the camera at any QR code: menus, posters, product labels, Wi-Fi signs, or a code on another screen. Hold steady until the corners lock on and the code blooms into a portal. Each code has its own Codekin and opens once a day, so look for new codes as you go. No code nearby? Turn on Practice table in Settings to scan a virtual one.

How do I catch a Codekin?

Weaken it in battle first: a healthy Codekin's code fights back hard. Then tap Decode. Its code fragments scatter around you: aim the centre of the screen at each one (or hold a finger on it) until it's read. Read them all before time runs out. The lower its health, the easier the read; sleep, poison and better decoders help too.

How does my team work?

Your team holds three Codekin. Extra catches go to your collection, and you can swap Codekin between them any time you're not in a battle. Codekin heal slowly on their own, faster with patches or a healing spring.

The portal is drifting or the camera froze.

Give the camera a moment to see the surface around the code, and keep the code well lit and fully in view. If the camera stops updating, switch away from the app and back. Please email us if it keeps happening, and say which phone you have.

Where is my progress saved?

On your iPhone, and in your own iCloud account if iCloud backup is on in Settings. With backup on, reinstalling the app or moving to a new iPhone signed in to the same Apple Account restores your game.

How do I battle or trade with a friend?

Stand next to each other, choose Battle a Friend or Trade with a Friend from the menu, and allow local network access when asked. For a battle, both phones then scan the same code to share one stage; trades happen right in the trade screen.

How do purchases work?

Coin packs are processed by Apple and add coins for supplies straight away. Everything in the game can also be earned by playing. For a refund, use Apple's Report a Problem. In the TestFlight beta, purchases use Apple's test environment and you aren't charged.

Can I send feedback from the beta?

Yes, please. Take a screenshot in the app to send feedback through TestFlight, or email the address above.

For how the game handles the camera, your codes and your save, read the privacy policy.